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Service Cancellation Policy

Service Cancellation Policy

Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Payments for custom e-commerce store design or any projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by The Web Secret L.L.C. and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

A non-refundable deposit amount of 50% is due at the time of the contract signing and enrollment. Cancellation of any web design project by either party will result in no money back. We are a service provider, not a product.

Web Development Payments for custom web development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by The Web Secret LLC and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Payments for Search Engine Optimization, Internet Marketing and Social Media Optimization services are nonrefundable, and The Web Secret LLC do not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by The Web Secret LLC in initiating services. If a project is cancelled or postponed, all monies paid are retained by The Web Secret LLC and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Chargebacks

Please go back and read our refund policy as well as your service description before you move on because If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, we will take you to court, and will stop your service and/or project. All will be suspended without notice. And a $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before the judge to restore the service, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Eligibility for refund

  • Full refund: In cases where the project has not been started. 
  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
  • No refunds: If the project has been completed and uploaded on the server.

The Web Secret LLC reserves the right disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.

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