Refund Policy

NO-REFUND POLICY

If the project has been initiated, completed, or signed as delivered.

We have a no REFUND policy, once you got access to any of our trainings that’s it.

We are not liable for any refund amount due to technical problems on your computer, including but not limited to: printer malfunction, inability to install Adobe Acrobat Reader, and/or problems due to Internet connectivity. Modification or Suspension of the Website.

You agree that Company, in its sole discretion, may make, and at any time, modify, discontinue, or suspend its operation of this Website, or any part thereof, temporarily or permanently, without notice to you, and you agree that we will not be liable for the consequences of doing so.

Our refund policy has been devised to define the situations under which The Web Secret will provide a refund, the procedure for claiming a refund and the responsibility of The Web Secret in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

IMPORTANT: Earnings and Legal Disclaimers

The “The Web Secret” Programs, and Ÿwän or Watson or www.thewebsecret.com individually, are not responsible for your actions. All payments are NON-REFUNDABLE, after we start working on any projects.

The success of Ÿwän or Watson, testimonials and other examples used are exceptional, non-typical results and are not intended to be and are not a guarantee that you or others will achieve the same results. All these trainings require you to learn, master and apply well in order to see results. Individual results will always vary and yours will depend entirely on your individual capacity, work ethic, business skills and experience, level of motivation, diligence in applying the “The Web Secret” Programs, the economy, the normal and unforeseen risks of doing business, and other factors.

You are solely responsible for your own moves and decisions and the evaluation and use of our products and services should be based on your own due diligence. You agree that the The Web Secret Programs are not liable to you in any way for your results in using our products and services. And you agree that once you take action, and have access to our trainings which are downloadable documents, videos you can’t have a REFUND because we have a strongly no REFUND policy after having access to our trainings. See our Terms & Conditions for our full disclaimer of liability and other restrictions.

N.B.:

If you don’t believe in yourself, DO NOT take action
If you will not take responsibility to run your business, DO NOT take action
If you don’t believe in this business, DO NOT take action
If you are LAZY, DO NOT take action
If you are not going to LEARN to apply, DO NOT take action
The investment is not refundable, if you disagree please DO NOT take action

All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter.

Eligibility for refund

At The Web Secret, a South Florida creative digital agency, every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

Website

Web / Graphic design

Delivery Time

Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 180 Days to refund the amount.
Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: If the project has been completed and uploaded on the server, approved, signed and delivered to the client.
No refunds: The Web Secret is not responsible for your success with the project created. We are only responsible to deliver your project, once we do, we are done.

Logo design / brochure design

Full refund: In cases where the project has not been started or if the initial design style has not been approved.
Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: If the project has been completed and approved, signed and delivered to the client. Or uploaded on the server.

Web programming

NO-REFUND: If the project has been initiated, or completed, or signed as delivered.
There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold true.
Partial refund will be issued as per the judgement of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by The Web Secret taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.

Dedicated Hiring (Offshore staffing solution)

NOTE: The Web Secret’s delivery commitment is subject to:

Full refund: If the project has not been initiated by the programmer/ designer/ content writer/ SEO expert or any other resource and/or staff.
Proportionate refund: In accordance with the amount of work done till the time client decides to cancel the order.
No refund: For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.

Coverage & Scope

Our refund policy covers the refunds by The Web Secret and/or a website owned and managed by The Web Secret a South Florida creative digital agency.
This policy does not have any application for companies which are not owned or controlled by The Web Secret or for persons not employed or managed by The Web Secret. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which The Web Secret’s website link.

Filing a Complaint

At The Web Secret a South Florida creative digital agency, we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at info@thewebsecret.com for a final dialogue prior to requesting a refund.
Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

Applicability of the Delivery Policy

NOTE: The Web Secret’s delivery commitment is subject to:

A project is not taken to be void unless the agreed upon payments are clear.
Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to The Web Secret.
If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, The Web Secret is not liable to follow its delivery or refund commitments.
There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.

Limitation of Liability

The Web Secret’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point point of time. The Web Secret is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to The Web Secret in writing.

Processing of Refunds

The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

And The full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

Changes

The Web Secret may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of The Web Secret website after any such amendments automatically implies your acceptance of the same thereof.

Contacting us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly e–mail us at info@thewebsecret.com